Engaging with guests shouldn’t be time-consuming or require constant manual effort. eCELLAR offers built-in tools and integrations to help you automate and streamline touch points while maintaining a personalized feel.
Here’s how to maximize guest engagement with eCELLAR:
- Automated Pre- and Post-Visit Emails: Set up automated booking confirmations, reminders, and post-visit thank-you notes. Personalize them with dynamic content like guest names and reservation details keeping communication seamless and meaningful. Auto-Recurring Campaigns
- Smart Segmentation for Targeted Outreach: Leverage eCELLAR’s CRM tools to segment guests by visit history, club status, and buying patterns. Easily send special offers to first-time visitors or re-engage lapsed club members with relevant messaging that resonates. Search and Segmentation
- Triggered Upsell Opportunities: Automatically recommend wines based on past purchases or tasting preferences. eCELLAR makes it easy to send curated recommendations that feel organic helping increase sales without feeling pushy. Search on Purchase History, Search on Wine Preferences
- Integrated Text Messaging: With platforms like RedChirp integrated into eCELLAR, you can follow up with a quick text to check in or send an exclusive offer—perfect for making communication feel direct and personal.
By automating engagement, you free up more time to focus on what truly matters: creating memorable in-person experiences and building lasting customer relationships.
Need help getting started? Our team is here for you, reach out anytime!
DTC Winery Software, Winery CRM, POS System
