With eCellar, you have a full 360 degree view of each customer as your single source of truth.
* View customer activity across tasting room, web, club, allocation, reservations & email marketing
* Unprecedented search capability with over 200 data fields to interrogate your database to segment, target & send relevant & personalized emails – all within the same application
* Manage orders, products, inventory and availability – for all brands and locations – with one single database.
View customer activity across tasting room, web, club, allocation, reservations & email marketing
Unprecedented search capability with over 200 data fields to interrogate your database to segment, target & send relevant & personalized emails - all within the same application
Manage orders, products, inventory and availability - for all brands and locations - with one single database.
Since 2004, eCELLAR has the most powerful web-based POS in the industry! Whether you use traditional cash register with a cash drawer and receipt printer, iPads or back-office computer — eCellar POS is right for you.
* EMV (chip) capable with ApplePay to easily ring up sales for new and existing customers anywhere, on any browser
* Edit any non-paid order from Wine Club, allocation or eCommerce in POS
* Automated discounting for wine club members & promotions, with ship rates & destination sales tax calculated in real-time
Allow clients to visually see their next shipment and add or remove items with one click.
* eCELLAR ReMix allows your customers to customize their own orders online, reducing phone calls & emails to the winery.
* eCELLAR Custom to batch guaranteed allocations to those clients who simply want to receive their specified wines automatically.
* Process multiple clubs simultaneously, and 1000s of payment transactions in minutes.
Sell more wine to everyone on their phone, tablet or desktop with our customizable online general storefront.
* Designed to be mobile first, our headless API-driven online stores look great from tablet to desktop
* Customers can start on a mobile device, and finish their purchase on a desktop (or vice-versa)
* Use of Magic Links reduces online friction by eliminating log-in, recognizing your customer when they visit your website
Never oversell your scarce wine again by offering specific limits of wine to either individuals and/or group.
* Send your customers to their allocation using Campaign Manager and magic links for auto-logon
* Allow customers to wish for more, then grant wishes in batch
* Leverage eCELLAR Custom Club to serve your VIP’s by sending them their guaranteed allocation, with their desired quantities, automatically.
Reportable, auditable and easy to manage.
* Dynamically see inventory levels at any location, at any time in the past!
* Tie any pull location to any sales channels or device for automatic decrementing of inventory
* No manual transferring between pools necessary. Disallow overselling at the location level via POS
* Search specific inventory movement across all locations and transactions
Eliminate the need to export to third-party email systems, with no additional third-party plug-ins needed.
* Bounce and opt-out are managed all within the same system, and are searchable in real-time
* Automate delay-send branded & personalized emails for:
– happy birthday email with discount
– announcing new releases
– daily Thank You’s for visiting
– orders from the tasting room and reservation reminders
* Track sent, opens, clicks & resultant online purchases by campaign – all within the same application!
Book reservations from your customers online with eCellar Booking Agent(s) in your website.
* Choose to require credit card on file, phone number and/or email by reservation type to streamline charging in Tasting Room for visit and subsequent orders via POS and online
* Allow customers to add to their booking, i.e. charcuterie plate, box of chocolates, or a ATV vineyard tour!
* Create orders and capture funds in real time at time of online reservation placement
Our PCI Level 2 Validated Compliance gives your winery peace of mind for the best in secure transaction processing.
Automated Credit Card Updater technology minimizes declines to low levels.
Integrate eCellar seamlessly into your new or current WordPress, CraftCMS or custom website hosted anywhere.
* The API-driven Designer Widgets ensures a positive and consistent consumer experience online from mobile to desktop
* Headless architecture means that your designer can style eCellar exactly the way you want for the most effective branded experience online
Our Open API allows third party providers secure and easy access to your eCellar data for accounting, telemarketing and/or dashboarding. Available 24/7, your eCellar data is available to be automatically pulled into any system for use in near real-time.
Via eCellar search, pull over 100 reports for wine club memberships, reservations, payments and sales based on specific dynamic searches.
* Easily discover the most profitable reservation types, wine club tiers, customer type(s), and revenue by sales channel.
* Reconcile bank statements with our financial reports.
Our clients love our reports!
PO Box 497
Calistoga, CA 94515
